Return & Refund
Due to Amazon's Safety Policy, Dietary Supplement products are not allowed to be returned by Amazon. However, Herbpy always wants customers to have a truly beneficial experience for their health with our products offer. Therefore, if you encounter any problems while using our products, please contact us so that we can support you in the best way (usually we will refund the customer's order).
Your feedback is extremely valuable to us, as it helps us improve and refine our products and services to better serve our customers. Customer satisfaction and health benefits are always the criteria that Herbpy wants to aim for.
Note: We ONLY process orders sold by HERBPY on Amazon. So please send us your order ID so we can assist you as soon as possible.
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Safety Seals
Do not consume if the inner seal is broken
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How to Request a Full Refund When Amazon Delivers the Wrong Item
Dear Valued Customer,
We are truly sorry that you received the wrong product instead of the ordered Herbpy supplement.
Important Note: Supplement products cannot be returned due to health and safety regulations. You are entitled to a full refund without needing to send the item back.
Below is a simple step-by-step guide to request your full refund quickly:
Method 1: Request Refund via Amazon Website or App
(Recommended – Fastest)
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Log in to your Amazon account.
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Go to Your Orders.
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Locate the affected order and click “Return or replace items”.
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Select the reason: → “I received the wrong item”
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Upload clear photos as proof (highly recommended):
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Photo of the received wrong item (clearly showing “Agaricus” or incorrect product)
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Photo of the packaging or label
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Under “Return or replace”, choose “Refund” (do not select replacement, as supplements cannot be returned).
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Click Submit.
Amazon typically processes full refunds within 3–5 business days (often faster for Prime members). You do not need to ship the wrong item back.
Method 2: Contact Amazon Support Directly
(If Method 1 doesn’t work)
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Go to Help → Need more help? → Contact Us.
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Select: A delivery, returns, or refund issue → Refund request.
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Write clearly: “I ordered Herbpy 7in1 Clove Supplement (Order ID: [Your Order ID]) but received Agaricus instead. Since this is a supplement, I request a full refund without return.
We Are Here to Support You
Even though Amazon limits direct contact, our team is ready to assist. If you need:
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A ready-to-use message for Amazon Support
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Comparison photos of the correct product
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Any additional help
Please email us at info@herbpy.com with your Order ID (amazon.com) and a photo of the wrong item received.
We will help you REFUND the order directly.
Thank you for being a valued customer. We sincerely apologize for the inconvenience caused by the fulfillment error and are committed to resolving it quickly so you can continue trusting Herbpy.
Best regards,
Herbpy Customer Support Team
Amazon Store Contact
There are 2 ways: Pre-order via The product detail page and Post-order
via Your Orders
